This Refund Policy outlines how payments, cancellations, and refunds are handled by Brands Veda Ltd.
1. Nature of Services
All services provided are digital and time-based in nature.
Once work has commenced, resources are allocated and value is being delivered.
2. No Automatic Refunds
Payments made for services are non-refundable once work has started.
This includes:
- Strategy development
- Campaign setup
- Ongoing management
- Consulting services
3. Eligible Refund Cases
Refunds may only be considered in limited cases such as:
- Duplicate payments
- Billing errors
- Services not yet initiated
4. Partial Refunds
At our discretion, partial refunds may be considered where:
- Work has been partially completed
- The request is reasonable and justified
Any such refund will be calculated based on effort and resources used.
5. Cancellation Policy
- Clients may cancel services before work begins
- Once work has started, cancellation does not guarantee any refund
6. Chargebacks
Clients agree to contact us before initiating any chargeback or dispute.
Unjustified chargebacks may result in:
- Suspension of services
- Recovery actions where applicable
7. Processing of Refunds
Where refunds are approved:
- They will be processed using the original payment method
- Processing timelines may vary depending on the payment provider
8. Alignment with Terms
This Refund Policy should be read in conjunction with our Terms & Conditions and Disclaimer.
9. Contact
For any queries:
Email:hello@brandsveda.com